Corrections policy
We make mistakes, and products change. If something on a page is wrong or out of date, tell us through the contact page, ideally with the page address and a source for the correct information.
What we do with a report
- We check the claim against the source. If the page is wrong, we fix it.
- Substantive fixes are recorded as a dated line in that page’s changelog, and the page’s “updated” date changes. A page’s date changes only when its content really changes; we do not refresh dates to look current.
- If a product no longer meets the criteria, for example because its maker has changed the ingredient list, or if a maker asks us to remove a product and we agree it should go, it is taken off the page and recorded, with date and reason, on the removals page.
- Changes to the rules we apply are recorded in the changelog on the review criteria page.
Makers and brands
Makers who believe a page misstates their product can contact us with a link to the relevant ingredient or specification page. We correct factual errors that a source supports. We do not remove an accurate statement because it is unwelcome, and we do not accept payment in exchange for changes.